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Hi everyone!
I have just recently created a NL that should be sent, when items of a special category are bought.
On test it seemed to be working just fine. As soon as a transaction was closed (on payment or manually in the backend) the email was sent.
Now after 3 weeks I found out, that only a fraction of buyers got the email sent, even if they had purchased from said category. I cannot find a logic in who got the email and who did not.
Have I overlooked a condition or misunderstood the whole concept?
I appreciate any nudge into the right direction. Thanks.
ps: to make you smile (as asked for) – my white dog has no undercoat, so when it rains his pink skin shines through. I named him Floyd…. 😉