How to send email notifications when ticket has been closed

Replies: 0

Hi,

I’ve set an email notification to send out a “Your ticket has been closed!” email with “Change Ticket Status” as an event trigger.

Unfortunately, I’ve noticed that the plugin sends a “Your ticket has been closed!” whenever there’s a new reply to the ticket. I assume it’s because it was triggered since the ticket status has been changed.
Here’s what has happened: https://i.ibb.co/C7RQCb8/Screenshot-8.png

There seems to be no event trigger for specifically closing tickets:
https://i.ibb.co/RPDsgc9/Annotation-2020-04-24-134302.jpg

How can I make a separate notification for closed tickets only?

Thank you!