Replies: 0
Hi,
I am experiencing 2 issues when an order is in “pending payment” status.
1) Stock inventory of the products ordered are still available in the website. So other customers may intend to Buy. In case qty=1, customer can add it to cart, and at checkout receives Notification “stock unavailable”. This is not good because product was shown as “available” when adding to cart.
I would expect that inventory is reduced while an order is in “payment pending”.
2) The time configured to release stock (box set in minutes) is not being taken into consideration. I have 60minutes configured, but stock is never released. So if customer never pays, this product will be forever in this status: it is shown as available but could not be bought because of error at checkout.
3) Also, is there a way I can receive mailing Notification when an order is placed in status “payment pending”?
I found a similar issue reported in 2016. Has this issue been fixed? Is there any workarround?
Thanks!!