Hi,
Please send us a support request referencing this review (and your forum entry) here so that we can know who you are and help you get your issues fixed (please use the same email address you used previously).
We strive to provide the best product we can and to help everyone who runs into any issues along the way. I assure you that we don't leave customers waiting for no reason, and in fact we try not to leave anyone waiting for long whatsoever.
So please send that support request so we'll know what issues you're referring to and we'll be able to help you out.
Thank you.