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Why do you require a federal tax id and connectivity information to the website it’s going to be installed on in order to even download the Premium version? And why am I sitting here on my hands wondering when support is going to get back to me about this problem?
A federal tax id is not required for identification. You have my payment, I have no plugin. Connectivity information is not required for downloading software. Giving connectivity information for a website to an unknown entity is risky and at this point, you definitely don’t need it. Get your website fixed so that this problem doesn’t occur.