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Upon loading the my Support page with [wp_support_plus] shortcode, the ticket filter appears and no tickets are displayed. Only when I click “Reset filter” do the tickets display. I can also get tickets to display if I click the Create New Ticket tab and then return to the Tickets tab.
It seems that the plugin is automatically applying a filter by default, but I can’t figure out how to disable this.
I am using the plugin only for private messages between individual users and the site admin, so I don’t expect to have a lot of tickets and I don’t need filters at all. How can I disable them?
Hiding the buttons via CSS (as recommended in this post: wordpress.org/support/topic/filters-in-front/) doesn’t solve the problem.