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Early this year, I decided to test several reputed WP management tools for managing a dozen WP websites. iControl WP was not my first choice: other services looked more attractive initially, or were praised in many reviews. But testing mainly three different tools side by side during two weeks, and moving domains from one to another, soon convinced my that iControl WP was actually the most convincing solution. It would not fail updating plugins, even paid ones, in contrast with some other tools. And if this happens by chance, the guys with iControl WP are willing to fix it in order to make it work.
Moreover, support is amazing: one has the feeling of interacting with support on a very personal basis, and no question is left unanswered. Really, they are caring for their customers.
Finally, one’s plan can be quite well customized according to one’s needs. I have now been a customer for three months, and I have no complaint: I intend to continue with iControl WP. I feel that I can trust them.