Hi Gino,
As I stated in my reply via email to you, we are very disappointed that we couldn't serve you better so far, and with the 1 star review too. Once we get this issue confirmed as resolved we hope that you'll reconsider the rating based on the plugin's performance, rather than our website's downfalls.
As you can see from our other reviews, our support is one of our best traits, and we pride ourselves on providing the best help possible, even with limited resources.
With regards to time frames, you informed us of the issue on June 16th. By the 21st we had it sorted out from our end, but it didn't reflect as such on your end (that's our fault). We then didn't receive a reply until July 1st. Since then we have not stopped receiving insulting messages and emails with the same messages duplicated tens of times, consuming our support staff's time.
We do not appreciate being bombarded with such insulting emails as the ones we were sent. I hope you understand that we, as a team, strive to keep our customers happy and provide the best service possible, however with such a small team it is not possible to maintain 24 hour support, which is why we only provide email support within office hours, with some wait in between.
We understand your frustration, however, such emails will only be slowing us down and demoralizing (and frustrating) the same people trying their best to help you out. For this reason, please refrain from sending us such emails again in the future. We will not reply to any further insulting or vulgar messages.
Thank you.