Replies: 0
I emailed support and got a single reply the same day, nothing since…here’s what I’ve got so far and I’m running out of ideas. I have like zero coding knowledge so you’ll have to go easy on me with fixing this. Emails pasted below…
Nancy, I’ve now tried just about everything I’ve seen suggested or I could think of on my end. I’ve disabled/enabled jetpack. Deleted and reinstalled the plugin twice. I’ve shut off all the plugins and reactivated them with no effect. I tried switching to the Twenty Sixteen theme and running the connect to wordpress.com routine again with no luck. It always gives me the invalid authorization code error and I’ve seen the secrets mismatch error twice. I’ve had my webhost look at the site and there’s no sign of intrusion. The site itself is running 100% other than not being able to get Jetpack to reconnect.
When we first spoke they had a slew of security measures in place beyond what I’m running on the site that was throwing an error in the log when I tried to connect to WordPress.com. I’ve since had them disable ALL of those security measures and when I tried again it still wouldn’t connect, but they no longer saw the error on the server side with the security measures disabled. My Host is very helpful we just need some idea of where to go from here because we’re running short on ideas.
Rich
From: LawnMM <lawnmm@accuracy-tech.com>
Date: Sep 30, 2016 5:10 PM
Subject: Re: [#2852692]: [Jetpack] Can’t seem to reconnect my site to wordpress.com
To: support@jetpack.com
Cc:
XML-RPC is as stated in help, on a line by itself. Switching themes made no difference. I even tried creating a new Jetpack account without any luck.
Debug Info
jQuery version: 1.12.4
CLIENT_ID: 47167722
BLOG_TOKEN: u%2SRr!skexCxEN@kKsHdv3$9)Vk6N9X.nbFh8HzoP@mA5*AAtiMO%j4ODyZx2xP^
MASTER_USER:
CERT: 0
TIME_DIFF: -302
VERSION: 4.3.1:1475126099
OLD_VERSION: 4.3.1:1475126099
PUBLIC: 1
USER_ID: 3
USER_TOKEN: [this user has no token]
PHP_VERSION: 5.6.25
WORDPRESS_VERSION: 4.6.1
JETPACK__VERSION: 4.3.1
JETPACK__PLUGIN_DIR: /home/accura25/public_html/wp-content/plugins/jetpack/
SITE_URL: http://www.accuracy-tech.com
HOME_URL: http://www.accuracy-tech.com
Jetpack Sync Full Status: `Array
(
[started] => Thu, 01 Jan 1970 00:00:00 +0000
[queue_finished] => Thu, 01 Jan 1970 00:00:00 +0000
[sent_started] => Thu, 01 Jan 1970 00:00:00 +0000
[finished] => Thu, 01 Jan 1970 00:00:00 +0000
[sent] => Array
(
)
[queue] => Array
(
)
[config] => Array
(
)
[total] => Array
(
)
)
`
Next Jetpack Full Sync Schedule: Not Scheduled
Sync Queue size: 1
Sync Queue lag: 1 day, 17 hours, 55 minutes, 44 seconds
Full Sync Queue size: 0
Full Sync Queue lag: 0 seconds
HTTP_HOST: http://www.accuracy-tech.com
SERVER_PORT: 80
REMOTE_ADDR: 166.137.125.19
PROTECT_TRUSTED_HEADER: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}
TEST RESULTS:
HTTP: PASS
HTTPS: PASS
IDENTITY_CRISIS: PASS
SELF: FAIL
RAW TEST RESULTS:
HTTP
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Fri, 30 Sep 2016 23:04:56 GMT
[content-type] => text/plain;charset=utf-8
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[content-encoding] => gzip
[x-ac] => 3.dca _dca
)
)
[body] => OK
[response] => Array
(
[code] => 200
[message] => OK
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => OK
[raw] => HTTP/1.1 200 OK
Server: nginx
Date: Fri, 30 Sep 2016 23:04:56 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Vary: Accept-Encoding
Vary: Cookie
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
Content-Encoding: gzip
X-ac: 3.dca _dca
OK
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Fri, 30 Sep 2016 23:04:56 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[content-encoding] => Array
(
[0] => gzip
)
[x-ac] => Array
(
[0] => 3.dca _dca
)
)
)
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => http://jetpack.wordpress.com/jetpack.test/1/
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)
HTTPS
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Fri, 30 Sep 2016 23:04:56 GMT
[content-type] => text/plain;charset=utf-8
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[content-encoding] => gzip
[x-ac] => 3.dca _dca
[strict-transport-security] => max-age=15552000
)
)
[body] => OK
[response] => Array
(
[code] => 200
[message] => OK
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => OK
[raw] => HTTP/1.1 200 OK
Server: nginx
Date: Fri, 30 Sep 2016 23:04:56 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Vary: Accept-Encoding
Vary: Cookie
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
Content-Encoding: gzip
X-ac: 3.dca _dca
Strict-Transport-Security: max-age=15552000
OK
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Fri, 30 Sep 2016 23:04:56 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[vary] => Array
(
[0] => Accept-Encoding
[1] => Cookie
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[content-encoding] => Array
(
[0] => gzip
)
[x-ac] => Array
(
[0] => 3.dca _dca
)
[strict-transport-security] => Array
(
[0] => max-age=15552000
)
)
)
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => https://jetpack.wordpress.com/jetpack.test/1/
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)
IDENTITY_CRISIS
PASS
SELF
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Fri, 30 Sep 2016 23:05:04 GMT
[content-type] => text/plain;charset=utf-8
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[x-ac] => 3.dca _dca
[strict-transport-security] => max-age=15552000
)
)
[body] => {“error”:”Communication error”,”error_description”:”We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.”}
[response] => Array
(
[code] => 400
[message] => Bad Request
)
[cookies] => Array
(
)
[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => {“error”:”Communication error”,”error_description”:”We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.”}
[raw] => HTTP/1.1 400 Bad Request
Server: nginx
Date: Fri, 30 Sep 2016 23:05:04 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
X-ac: 3.dca _dca
Strict-Transport-Security: max-age=15552000
{“error”:”Communication error”,”error_description”:”We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.”}
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)
[date] => Array
(
[0] => Fri, 30 Sep 2016 23:05:04 GMT
)
[content-type] => Array
(
[0] => text/plain;charset=utf-8
)
[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)
[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)
[x-hacker] => Array
(
[0] => Jetpack Test
)
[x-ac] => Array
(
[0] => 3.dca _dca
)
[strict-transport-security] => Array
(
[0] => max-age=15552000
)
)
)
[status_code] => 400
[protocol_version] => 1.1
[success] =>
[redirects] => 0
[url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://www.accuracy-tech.com/xmlrpc.php
[history] => Array
(
)
[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)
)
From: LawnMM <lawnmm@accuracy-tech.com>
Date: Sep 29, 2016 9:24 PM
Subject: Re: [#2852692]: [Jetpack] Can’t seem to reconnect my site to wordpress.com
To: support@jetpack.com
Cc:
The Host said they were seeing a Mod security error mentioning xml-rpc. They disabled their mod security and I still wasn’t able to get Jetpack to connect.
Can you look again at whatever you did on your end and see if it looks any different than last time.
On my end I’ve tried disabling Wordfence, WP Super Cache, etc. without any luck. I deleted Jetpack and reinstalled, same error.
I’ve also seen this error…
Jetpack: [verify_secrets_mismatch] Secret mismatch
Thanks for the help!
Rich
On 2016-09-29 22:30, Nancy – WordPress.com wrote:
Hi there,
Error Details
Jetpack: [invalid_grant] Error Details: Invalid authorization_code.
Any ideas what I’m doing wrong here? Tried disabling two step authentication on
Wordpress.com, still no go…
Thanks for getting in touch.
It seems that we’re having trouble communicating with your site via
XML-RPC. Could you contact your host to make sure they’re not blocking
WordPress.com’s connection to your site via XML-RPC?
Let me know if you have any questions. Otherwise, I’ll wait to hear
back from you!
Cheers,
Nancy
Happiness Engineer | Automattic