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The response time from these support folks is superb. I can’t tell you how many times I have actually purchased a plugin and it takes FOREVER to get a response, and often times they don’t even fix it…After working with the Smash Balloon support team for their FREE plugin, I am very impressed. We have conversed several times in the same day and they are trying their best to help me…not just sending me “copy and paste” responses. The plugin is great and as far as I have seen there is no other plugin for Instagram feeds that comes close to competing. LOVE IT.