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Thank You so much for your review regarding the design and layout of the theme. I am also glad that you felt that the theme fit perfect for your requirements.
However, it is not always possible for us to respond to free users on time when our premium users query are pending. Even you should understand the current COVID situation that has impacted every business along with WordPress as well.
Now coming to the point, you asked for a premium feature in free version, I responded and provided you that without any charge. Later you again asked for another feature of premium theme in free version. You should understand that Free Version of our theme in no way contributes to the development and official expenses. However, even after providing you 1 premium feature for Free, you came to ask for other.
When I responded our team is busy and we can’t do it, you threatened us of writing a negative review and you did that. I understand you have invested a lot of time in customizing your website, but you don’t agree to share the website URL neither send us with the screenshot.
I am sorry, but Free Support doesn’t mean to provide premium features in Free Version of the theme or having one-to-one conversation.